Gainsborough Will Company Ltd is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and share personal data about you when you interact with our website and services.

1. Information we collect

We collect personal information about you when you use our services. The types of information we collect include:

Personal Details

• Your name, date of birth, email address, mailing address, phone number, or other contact details.

Marketing Preferences

• Information about your preferences in receiving marketing materials and communication.

2. How we use your information

We use your personal data for the following purposes:

To provide our Services

• Including verifying your identity, and fulfilling your requests

Customer Support

• To respond to your enquiries

Marketing and Communication

• To send content you may be interested in (with your consent)

3. Legal Basis for Processing

The personal data we process is handled in compliance with applicable data protection laws, including GDPR, on the following legal grounds:

• Consent: When we have received explicit consent from you (the data subject).
• Contractual Necessity: When processing is required to provide the service you (the data subject) has requested.

4. Data Retention

Personal data will be retained only as long as necessary to fulfil the purposes for which it was collected, and to comply with our legal, or regulatory obligations. Gainsborough Will Company Ltd. will securely delete or anonymise personal data when it is no longer needed.

5. Sharing your Information

We do not sell your personal data. We may share personal data with the following third parties:

• Service providers (e.g., Will Storage)
• Legal or regulatory authorities when required by law

We ensure that any third parties who handle personal data on our behalf comply with appropriate data protection standards.

6. Your Data Protection Rights

Under applicable data protection laws, you have the following rights regarding your personal data under GDPR:

• Right to access personal data held about you.
• Right to rectification if your data is inaccurate.
• Right to erasure (the right to be forgotten).
• Right to restrict processing under certain conditions.
• Right to data portability to transfer data to another controller.
• Right to object to data processing for specific purposes.
• Right to withdraw consent at any time where consent is the legal basis.

7. Security of Personal Data

We implement appropriate technical and organizational measures to ensure that personal data is protected against unauthorised access, loss, misuse, or alteration. This includes encryption, secure storage, and regular audits of our data handling practices.

8. Contact Details

For inquiries regarding this privacy policy, or if you have any questions or concerns about this privacy policy or your personal data, please contact us at:

Data Protection Officer: Melanie Illingworth

Email: info@gainsboroughwillcompany.co.uk

Phone: 07791 777 618